This Privacy Policy sets out how we, Lewa Wilderness Trails Ltd (trading as Lewa Wilderness), collect, store and use information about you when you use or interact with our website, https://www.lewawilderness.com (our website) and where we otherwise obtain or collect information about you. This Privacy Policy is effective from July 2018.
CONTENTS
SUMMARY
This section summarises how we obtain, store and use information about you. It is intended to provide a very general overview only. It is not complete in and of itself and it must be read in conjunction with the corresponding full sections of this Privacy Policy.
OUR DETAILS
The data controller in respect of our website is Lewa Wilderness Trails Ltd of C/O Lewa Wildlife Conservancy, Private Bag, Isiolo 60300, Kenya. You can contact the data controller by writing to Lewa Wilderness, C/O Lewa Wildlife Conservancy, Private Bag, Isiolo 60300, Kenya or sending an email to [email protected].
If you have any questions about this Privacy Policy, please contact the data controller.
INFORMATION WE COLLECT WHEN YOU VISIT OUR WEBSITE
We collect and use information from website visitors in accordance with this section and the section entitled Disclosure and additional uses of your information.
WEB SERVER LOG INFORMATION
We use a third-party server to host our website called GreenGeeks, the privacy policy of which is available here: https://www.greengeeks.com/legal/privacy Our website server automatically logs the IP address you use to access our website as well as other information about your visit such as the pages accessed, information requested, the date and time of the request, the source of your access to our website (e.g. the website or URL (link) which referred you to our website), and your browser version and operating system.
Our server is located in the Europe. However, GreenGeeks also backs-up data outside of the European Economic Area (EEA) and your data will be transferred and stored on Amazon Web Services (AWS) servers in the United States of America. Their privacy policy is available here: https://aws.amazon.com/privacy/?nc1=f_pr
For further information please see the section of this privacy policy entitled Transfers of your information outside the European Economic Area.
Use of website server log information for IT security purposes
Our third-party hosting provider collects and stores server logs to ensure network and IT security and so that the server and website remain uncompromised. This includes analysing log files to help identify and prevent unauthorised access to our network, the distribution of malicious code, denial of services attacks and other cyber-attacks, by detecting unusual or suspicious activity.
Unless we are investigating suspicious or potential criminal activity, we do not make, nor do we allow our hosting provider to make, any attempt to identify you from the information collected via server logs.
Legal basis for processing: compliance with a legal obligation to which we are subject (Article 6(1)(c) of the General Data Protection Regulation).
Legal obligation: we have a legal obligation to implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of our processing of information about individuals. Recording access to our website using server log files is such a measure.
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interests: we have a legitimate interest in using your information for the purposes of ensuring network and information security.
COOKIES AND SIMILAR TECHNOLOGIES
Cookies are data files which are sent from a website to a browser to record information about users for various purposes.
We use cookies on our website, including essential, functional, analytical and advertising cookies. For further information on how we use cookies, please see our cookies policy which is available here: https://www.lewawilderness.com/cookies-policy
You can reject some or all of the cookies we use on or via our website by changing your browser settings but doing so can impair your ability to use our website or some or all of its features. For further information about cookies, including how to change your browser settings, please visit www.allaboutcookies.org or see our cookies policy.
INFORMATION WE COLLECT WHEN YOU CONTACT US
We collect and use information from individuals who contact us in accordance with this section and the section entitled Disclosure and additional uses of your information.
When you send an email to the email address displayed on our website we collect your email address and any other information you provide in that email (such as your name, telephone number and the information contained in any signature block in your email).
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.
Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).
Transfer and storage of your information
We use a third-party email provider to store emails you send us. Our third-party email provider is GreenGeeks. You can access GreenGeeks’ privacy policy here: https://www.greengeeks.com/legal/privacy
Emails you send us will be transferred and stored within the European Economic Area on our third-party email provider’s servers in Germany.
CONTACT FORM
When you contact us using our contact form, we collect the following information: your name, email address and any information you include in the message field. We also collect any other information you provide to us when you complete the contact form, including any optional information, such as your telephone number.
If you do not provide the mandatory information required by our contact form, you will not be able to submit the contact form and we will not receive your enquiry.
If you do not supply the optional information required by our contact form, such as phone number, then we will not be able to respond to your enquiry by phone.
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.
Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).
Transfer and storage of your information
Messages you send us via our contact form will be stored the European Economic Area on our third-party email provider’s servers in Germany. For further information, please see ‘Email’ above.
We also back up emails on our third-party servers in the Europe provided by GreenGeeks. You can access their privacy policy here: https://www.greengeeks.com/legal/privacy. However, Flywheel also backs-up data outside of the European Economic Area (EEA) and your data will be transferred and stored on Amazon Web Services (AWS) servers in the United States of America. Their privacy policy is available here: https://aws.amazon.com/privacy/?nc1=f_pr.
For further information about the safeguards used when your information is transferred outside the European Economic Area, see the section of this privacy policy below entitled Transfers of your information outside the European Economic Area.
PHONE
When you contact us by phone, we collect your phone number and any information provide to us during your conversation with us.
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.
Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).
Transfer and storage of your information
Information about your call, such as your phone number and the date and time of your call, is processed by our third-party telephone service provider and stored in the United Kingdom.
POST
If you contact us by post, we will collect any information you provide to us in any postal communications you send us.
Legal basis for processing: our legitimate interests (Article 6(1)(f)